shopping formed in
January 2007 from a small team that previously worked in the
industry with another market leading mystery shopping firm.
Collectively we have something like 30 years pure mystery shopping
experience from account management to data analysis. Prior to this,
the team have extensive experience in business intelligence,
customer service and compliance which means that when you’re looking
to us to deliver a project, we understand what it is that you want
from all angles.
We had the
basic idea that we wanted to work hard, achieve the best results for
our clients, deliver a cost efficient and robust service and yet,
remarkably still have lives. It is important to us that the team
have the flexibility to enjoy their jobs and their home lives. We
figure that this makes for a happier and more productive staff.
It's a very
flat structure, everyone eventually reports to the Managing Director
but has the autonomy to make decisions when they're needed. Staff
work flexible hours and locations to suit. Technology has greatly
aided the company in enabling this. We all pull together as a team
and it means the same to everyone to work hard. No promises are made
to clients unless the team delivering give the go ahead.
of staff is selected for their skills in their relevant area but
also because they are human beings who are available to interact
personally with clients and agents alike. Perhaps it's an old
fashioned approach. It works.
We have a
nationwide account management team who deal with you from the very
inception of your enquiry right through to delivery and
presentation. It's important to us to know that you feel that you
can rely on us to work absolutely in partnership with you.
bang on about ourselves, our clear skills in business intelligence
and in many diverse industries; we spend time listening to you to
enable us to deliver exactly what you want. We've got highly
specialised experience in this very specific area of customer
service assessment and performance management.
independent businesses, you might like to consider piggy backing on
the experience we've gained working for others very much like you
and saving money on set up fees and tailored presentations.
For mid to
large size companies, we feel that the best approach is to ensure
that every aspect of your programme is made to measure.
want and however you want it, Impact Mystery Shopping work in tandem
as part of your business to ensure that you get it...when you want
Talk to us,
that's the key.
Tel. +44 (0) 7884