Don't you just love
websites that talk about us and our
services and what we do etc? Whilst that's
great and completely necessary to find out the way in which you
collectively put your best feet forward, being a customer service
consultant means taking a slightly different approach...
How about we talk about you?
Why are you here?
Why are you considering using mystery shopping agents to give you
the data you need?
Have you been using
another firm of mystery shoppers or market researchers to
facilitate your secret shopper programme so far? If so, did
you know that Impact Mystery Shopping can integrate seamlessly
with your current programme? Did you also know that Impact
Mystery Shopping have consistently delivered a more cost effective
and yet high granularity programmes to our existing clients,
helping them to save money and gain data that benefits the bottom
How much do you know about
What's great about being
in the business of helping our clients to focus on their customer
care standards is learning so much about so many diverse
industries. We want to assist you to get to know your
own customers inside out so that in turn, you can pre-empt what
We need to get right under
the skin of your business in order to deliver something that makes
sense to you and to your clients, the first stages of our working
relationship will be all about you, what you do, what you want,
what you need, when you need things and how we will work for and
with you to understand your organisation to get these things to
Our account management
team have wide experience in myriad industries allowing them to
develop an understanding of your business processes in a
relatively short time. In effect, the account manager works
for you almost as one of your own team to ensure that what you get
is specifically right for you and not just some off the shelf
product that may or may not fit.
You might be in a very
niche industry, let's say a B2B industry selling consumable films
to modified atmospheric packaging machine manufacturers (that
niche enough for you?). Did you know that Impact
Mystery Shopping have agents who can act as potential buyers for
your product and can credibly conduct an entire sales scenario
giving you feedback on your sales team and all points of contact
from then on?
Mystery Shopping is as
applicable to a chain of sandwich outlets as it is to an
independent clothing boutique, a restaurant, pubs, adult
entertainment venues, spare parts suppliers or any other business
on earth. There's nothing niche about good customer
point is always the same: To deliver something to your client
base, you have to know what they want, what they're getting, what
they need, what they demand and of course, what they think they
might want in the weeks, months and years to come.