know that with legislation changing every day, you and your
business have to keep up and stay abreast of things so that the
sector of your clientele who might perhaps struggle with visual
impairments, physical and mobility challenges are catered for; to
exactly the same standards as your able bodied customers.
all very well as an able bodied person to think that you can
evaluate how it might be for say a deaf person to exit a building
with a fire alarm, find a toilet with visual impairment or get to
a cinema screen with only a one way escalator if you are mobility
truth of it is that no one can possibly begin to give as accurate
and as faithful a report on these aspects of living, socialising,
shopping and engaging in leisure activities as someone who does
live with these impairments from day to day.
Mystery Shopping Ltd are lucky enough to have taken on a
consultant to assist in the design and data capture for programme
that might need to involve measures gauging the effectiveness of
implementations for the disabled.
Wise joined Impact Mystery Shopping Ltd in October 2007 to help us
fully understand how to create a realistic programme to measure
services provided to those with mobility and/or sensory
is registered blind and is fortunate enough to have a guide dog
who goes everywhere with her.
She is also an amputee and walks with the aid of a
access using Bobbi certified hot keys, sites that are compatible
with speech programmes, the ability to fill forms in without
sight, these are all important things if you want to maximise your
can integrate a micro programme into your overall mystery shopping
programme and group, separate or compare results as is pertinent.
doesnít just consult on disabled access matters; she is also a
caller in standard programmes.