At Impact Mystery
Shopping we have only one goal and that is to deliver a simple and
effective performance management solution.
Our job is to
discover the facts behind your customer service standards,
compliance and other front line activities and enable you to improve
all areas of contact year on year to make sure that you are top of
shopping aims might take the shape of a customer service evaluation
scheme, a benchmarking exercise, a customer satisfaction survey -
any number of things, we at Impact Mystery Shopping can assist with
Do you know
where the most performant areas of your business are?
pinpoint areas of service that may be costing the company money?
Can you more
profitably use your HR resources and training budgets?
incisively look inside your own business and identify all of the
above with just one tool?
The answer is
Shopping can tailor you a programme that can look into just one or
all areas of the business to show you what is and is not firing on
all cylinders. What and who lets you down and what and who raises
your company above all expectations in the eyes of your real life
afford to ride this out and you cannot afford to spend money to
little or no effect. Spend a little and spend it wisely.
Even if you
decide not to use our services or join us as a mystery shopping
field agent, should you have any queries at all about Mystery
Shopping or being a mystery shopper at all, don't hesitate to give
us a call, there's always someone who'll be more than happy to have
a chat with you.
it makes things easier, have a look at our
online enquiry form,
can gather all the relevant information we need here and we'll get
straight back to you.