Terms and Conditions
submitting your agent form and ticking the box that
confirms that you have read, understood and accept the
terms and conditions of working for us as a mystery
shopping field agent; you are confirming
that you will not accept any assignment in which
there is the possibility that a staff member could reveal
your identity as a mystery field agent or in any other way
compromise your assignment or anonymity.
that assignments are completely confidential and
that you must not discuss the programme or
divulge details to any other party other than your
operational team at Impact Mystery Shopping Ltd. We
appreciate the nature of being a field agent for many
diverse research and mystery shopping companies but you
are required to maintain a strict code of confidentiality
between yourself and Impact Mystery Shopping Ltd.
This means that you must take extra care when identifying
project details to individuals on the phone, in writing
and by email and fax to ensure that you are communicating
with the pertinent team for that programme. Impact
Mystery Shopping Ltd has committed to the ICO to keep
client details safe, you as a sub-contractor or employee
are bound by the same commitments.
understand that information gathered by you about
organisations who are our clients is highly
confidential and is governed by the Data Protection
Act in its most current legislative form. You are not
authorised to retain any notes or copies of reports.
You must dipose of these by permanently deleting any
electronic records or suitably disposing of any paper
notes etc. within 1 week of submitting required
material to Impact Mystery Shopping Ltd.
OF AGREEMENT BETWEEN IMPACT MYSTERY SHOPPING LTD. AND
MYSTERY FIELD AGENTS (MYSTERY SHOPPERS):
ticking to demonstrate that you have read and agree to our
terms and conditions of employment, you affirm that you as
the agent, enter into a contract to which Impact Mystery
Shopping Ltd. is also a party.
provide services to Impact Mystery Shopping Ltd. as
agreed. You can
accept or decline a project before its commencement.
You will be given details of the programme, payment,
reimbursement and schedules in advance. You accept
that to receive reimbursement for any monies spent in the
course of the programme, you must submit valid receipts
within the time frame specified and agreed to. You
accept that you will not receive payment unless your
report is received by the operations team in the manner
and within the timeframe agreed to in advance.
Payment is made to you as an agent on 30 days (i.e. your
expenses will be paid at the end of the calendar month in
which they are submitted) and we prefer to pay by BACS,
your operations manager will request your banking details
from you which will not be held by us but by our bank and
will not be used for any other purpose.
accept that we may retain personal details about you
including but not limited to those submitted in your
application form, you agree that these may be used to
contact you with forthcoming work where relevant or to
query other matters arising between you and Impact Mystery
Shopping Ltd. Impact Mystery Shopping Ltd. is bound
by certain requirements to keep this information safe.
Impact Mystery Shopping is registered with the Information
are responsible for your own Tax and
in respect of any payment
received for services provided under this agreement.
More information can be found on the HMRC
performance is directly linked to the likelihood of being
tasked with future assignments; all assignment reports are
You will need Microsoft Excel to
receive, edit and complete your agent report forms.
It is helpful (but not essential) to have Adobe PDF
reader. You will need access to the web and email.
Your agent packs will normally be sent
in Microsoft Word although if you contact your agent
handler, they can be altered and sent in some other
universal reader if necessary for instance if you are
using a MAC compatible system.