got your Customer Care Standard Charter, you've got a team in
place that manages all your front line contact. You have
another team that deal with complaints (God forbid!), another team
that is in charge of your call centres, a specific response team
trained to deal with all written correspondence, a website that is
fast, sticky and engaging and above all you know that your clients
love you because they keep coming back
Or do you?
Are all these people delivering your brand consistently?
What are clients saying about you, not only about your
product or your store front but the people that deliver you
and your concept to them?
absolutely priceless about the intelligence delivered by a mystery
shopping programme is that it's the feedback of your actual client
base. This is not about professional auditing, this is about
discovery and honest opinion from a sample of real people.
The people who really count for your business, the people who
purchase and use your product or service.
Who can be
more important to you than your bread and butter?
If you'd like
to start the ball rolling in terms of how it actually feels
to be a client of yours, contact our account management team at
to talk about running a pilot. These can cost from as little
as just £250, now there's a nice surprise!